![]() ![]() Some pages will have a Contact us button that allows you to send a message to Lyft and begin a chat session with customer service.įind the “I still need help” button, then fill out the contact form Contact Lyft on Twitter: has a Twitter account- to passenger and driver support. After you select an option, a live chat with customer service will begin. In the Help and Ride History sections of the app, you can dispute a charge, report a driver, change your payment method, etc. The Lyft app offers a few ways to contact customer service and chat with support agents. Get help in the Lyft app: Use Ride History or Help to report ride issues and chat with customer service There isn’t a customer service email address. You should not use it for common complaints.Īn old number floating around the internet (84) only plays a recorded message telling you to go to the Help section of the Lyft app or. However, the critical response team is reserved for serious safety incidents. You can request a phone call from the Lyft critical response team about a safety issue, and it is possible to call them directly. The only publicly available phone number at is for the service animal hotline, ( 84) but that phone line is reserved for service animal issues. You can’t reach a human on the phone unless it’s about a serious safety incident! There is no longer a customer service phone number for Lyft passengers. You can’t call Lyft! Lyft does not currently have a customer service phone number For Lyft drivers: How to contact driver support.Contact Lyft on Twitter - Send a direct message (DM) to the Lyft support Twitter account.Go to - Recent rides are listed at the top of the page.Find a a Contact Us button in Help section topics to start a chat - A good idea if you have a general question not related to a recent ride.A live chat with customer service will begin after you report some issues To chat with customer service: Use ride receipts to report an issue. ![]() In the Lyft app main menu, use Ride History and Help to report ride issue and start a live chat with customer service - Every ride receipt has a section to report a lost item, dispute a charge or a fee, report a complaint about a driver, and many other common issues. ![]()
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